complaints

Complaints against solicitors are dealt with by The Law Society’s Consumer Complaints Service.


Most people have a good experience with their solicitor, but sometimes things go wrong. The customer complaints service are the part of the Law Society which helps people who have a problem with their solicitor.


They deal with complaints about poor service by solicitors and applications for ‘remuneration certificates’. This is a free service they provide for checking to see whether your solicitor’s bill is fair and reasonable (they can only do this if the work the solicitor has done for you has done for you has not involved court proceedings).


They also receive reports about professional misconduct by solicitors. These are dealt with by the Law Society in its role as a regulator of the solicitors’ profession.


Some members of the public, appointed by the Master of the Rolls, are involved in their decision and policy making. An Independent Commissioner, Sir Stephen Lander, monitors the service. His role is to make sure that the service works fairly and efficiently. The Legal Services Ombudsman reviews the work they have done.


How to Complain

Always try to resolve your complaint yourself with the senior partner or principal of the solicitors firm.

If you are still not satisfied then contact below for advice.


Legal Complaints Service
Victoria Court
8 Dormer Place
Leamington Spa
Warwickshire
CV32 5AE

Switchboard: 01926 820082
Helpline: 0845 608 6565
Minicom: 0845 601 1682
Fax: 01926 431435


Website: www.legalcomplaints.org.uk
Email: enquiries@lawsociety.org.uk


Or contact the Solicitors Regulation Authority

www.sra.org.uk